At Eminence Academy, we strive to provide high-quality educational services and ensure customer satisfaction. This Return and Refund Policy outlines the conditions under which refunds may be granted for our courses, subscriptions, and other digital learning services.

2. Eligibility for Refunds

We understand that circumstances may arise where you need a refund. Refunds are considered under the following conditions:

• If you have accidentally purchased the wrong course, you may request a refund within 48 hours of purchase.
• If the course fails to deliver as described, and our support team is unable to resolve the issue, you may be eligible for a refund.
• If you experience technical issues preventing you from accessing course content, and our support team cannot resolve them, we may issue a refund.

3. Non-Refundable Items

Refunds will not be provided in the following cases:

• If a request is made after 48 hours of course purchase.
• If you have completed more than 20% of the course content.
• If the purchase was made during a discounted sale or promotional offer (unless the course is inaccessible).
• If you change your mind or decide the course is not suitable for you after purchase.

4. Refund Process

To request a refund, please follow these steps:

1. Email us at info@eminence.academy with your order details, reason for the refund, and any supporting information.
2. Our team will review your request and may ask for additional details if necessary.
3. If approved, the refund will be processed within 7-10 business days to your original payment method.

5. Course Cancellation Policy

• Self-Paced Courses: Once purchased, access remains available, and cancellations are not permitted.
• Live Sessions or Webinars: If a live session is canceled by Eminence Academy, a full refund or rescheduling option will be provided.

6. Contact Us

For any refund-related queries, feel free to contact us:

📍 Address: Premier Campus, BM Das Road, Ramna Road, Patna, Bihar
📞 Phone: 9006261857
📧 Email: info@eminence.academy

We appreciate your trust in Eminence Academy and are committed to providing a seamless learning experience.